Thank you for shopping with Attar E Mumtaz. We take pride in offering authentic perfumes, attars, and fragrances of the highest quality. Please read our Return & Refund Policy carefully to understand your rights and our procedures.
1. Eligibility for Returns
Because perfumes and attars are personal and hygiene-sensitive items, our return policy follows strict guidelines:
✅ You may return a product only if:
- It is unused, unopened, and in its original packaging.
- The return request is made within 7 days of delivery.
- You have the original receipt or proof of purchase.
❌ We do not accept returns if:
- The perfume/attar bottle has been opened, used, or sprayed.
- The product or packaging is damaged after delivery.
- The product was purchased on sale, clearance, or as part of a special promotion (unless defective).
2. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
To process such claims, you must:
- Send us a clear photo or video of the item and packaging.
- Keep the product unused and in original packaging until we investigate.
Once verified, we will offer either:
- A replacement, or
- A full refund (including shipping, if applicable).
3. Return Procedure
To initiate a return:
- Contact our support team via 📧 [riyazmumtazb2b@gmail.com] or 📞 +971505893565].
- Provide your order number, photos, and a short explanation.
- Our team will review your request and guide you through the return shipping process.
Please do not send items back without prior approval.
4. Shipping Costs for Returns
- If the return is due to our error (defective, damaged, or wrong item), we will cover the return shipping costs.
- If the return is for any other reason (e.g., change of mind), the customer is responsible for return shipping.
We recommend using a trackable courier service. We are not responsible for items lost during return transit.
5. Refund Processing
- Once we receive and inspect the returned product, we will notify you of the refund status.
- Approved refunds will be processed within 7–14 working days through the original payment method.
- Shipping fees (if any) are non-refundable, except in cases of defective or incorrect items.
6. Exchange Policy
Currently, we do not offer direct product exchanges. If you wish to get a different product, please follow the return process and place a new order.
7. International Orders
For international customers:
- Returns are subject to customs regulations and may involve additional duties or delays.
- Attar E Mumtaz is not responsible for customs clearance issues or fees on returned items.
8. Policy Updates
We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date.
9. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
📍 Attar E Mumtaz, Dubai, UAE
📧 [riyazmumtazb2b@gmail.com]
📞 [+971505893565]
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